So I called them today to see what was happening.
an apology is in the post, records are updated, and I just need to pop a completed form to them.
Only took 10 days of calling them to actually get through!
They need to sort that out I thinks, but otherwise it seems all is well in the world again.
retrorides.proboards29.com/index.cgi?board=general&action=display&thread=1139576540&page=1 for those at the back