tee
Part of things
Posts: 703
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Hi guys any help appreciated I’m a bit cornered at the moment, have a classic I’ve sent to a garage, was sent on basis of a diagnosis and then a quote after which I would approve, it’s been almost 5 months, only 10% reply rate on emails/ texts and calls. I do know issue it went in for is inresolved. I’ve now requested car back have a Recovery guy waiting and managed to get a text back from garage owner saying he would send me bill, not sure what for as nothing has been done, again no contact since then, now legally this car is mine, I want it back, can I get police involved and arrange to have it collected? If garage makes issue of bill am I right in assuming that’s then a civil matter and they can pursue that as a separate issue?
I just want the car back and would like to do it legally if I can!
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oilit
Part of things
Posts: 234
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why don't you go down to the garage and have a discussion with the guy face to face in a civil manner and try to resolve the misunderstanding? At least you will know what has /has not been done, and arrange for someone to collect it for you - if he has done any work/assessment he may have done.
You can always record the conversation on your phone if you want evidence of the discussion?
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gte86
Part of things
Posts: 611 
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Before considering legal help a visit to the garage is a must. A simple conversation can avoid lots of 'to and fro'ing ' in emails and legal letters. 5 months is a long time to let some one have a car and keep you in the dark as to it's progress
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he will probably want storage costs
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Rob M
Posted a lot
Posts: 1,915
Club RR Member Number: 41
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I am a bit curious as to why the garage owner would take the car in, spend his time and use his knowledge and skill to diagnose a problem with it for the grand sum of curse word all.
If he spends, say, an hour on the car to fault on it,then, surely, he is going to want to be paid for his time? The alternative is he has cars in on a daily basis, diagnoses faults,quotes on the cost of repair then the owner takes the car elsewhere because it may be cheaper or the owner does the repair themselves. That garage owner would go out of business in no time. Maybe he needs to be paid for the time spent faulting on the car and there needs to be a face to face discussion on whether they have had the car for an unreasonbable length of time?
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Too much backwards and forwards with txts etc
Now speculation on a forum (maybe elsewhere)?
Just got to the garage and sort out face to face.
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b3nson
Part of things
Posts: 886
Club RR Member Number: 22
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Too much backwards and forwards with txts etc Now speculation on a forum (maybe elsewhere)? Just got to the garage and sort out face to face. Absolutely, go have a reasonable conversation with him and find out all the facts. If he’s done what he’s said he was going to do, pay him. If he hasn’t then have a further discussion to try to resolve it. Don’t start quoting the ‘legal’ route unless it’s absolutely necessary because all that’s going to do is wind everyone up |
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'99 Fiat Coupe 20V Turbo
'08 Panda 100HP
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Good advice up there. Do this face to face. I'm a bit unsure as to the details here.
1. Did you receive a diagnosis and a quote for the work?
2. Or did you drop the car off and then never get a diagnosis or a quote and it's just sat there for five months, with your communications going unanswered?
if you got a diagnosis or partial/potential diagnosis and a partial/potential quote for the work
4. Did you respond to that quote either positivey or negatively (ie accept it or reject it)
5. Have you left the car there despite there being sufficient communication from the garage on which to make a decision?
If the scenario is that you dropped the car off, asked for a diagnosis and then it's just sat there and you've not had sufficient communication back (and five months has now crept passed) then you would be perfectly entitled to retrieve your car and to expect it to be in the same condition it was dropped off in.
if the scenario is that you dropped the car off, the garage gave you their best appraisal of what was wrong and what the fix would entail, but you didn't act upon it for some reason and are now saying you want your car back, they will be perfectly entitled to charge you for the diagnostic session and also for storing your car for you for five months.
It could go either way. A bit more detail would be useful.
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Davey
Posted a lot
Resident Tyre Nerd.
Posts: 2,320
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I am a bit curious as to why the garage owner would take the car in, spend his time and use his knowledge and skill to diagnose a problem with it for the grand sum of curse word all. If he spends, say, an hour on the car to fault on it,then, surely, he is going to want to be paid for his time? The alternative is he has cars in on a daily basis, diagnoses faults,quotes on the cost of repair then the owner takes the car elsewhere because it may be cheaper or the owner does the repair themselves. That garage owner would go out of business in no time. Maybe he needs to be paid for the time spent faulting on the car and there needs to be a face to face discussion on whether they have had the car for an unreasonbable length of time? Having been a workshop controller. Most garages will offer free quotations for work. If not the customer will go elsewhere without you even getting a look in. As everyone else has mentioned. Go and speak to the guy. Even if he expects you to pay for something he cannot legally refuse to return the vehicle. This is an issue we used to have quite regularly with a customer who would refuse to pay for previous work until he needed more work doing to the vehicle. |
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K11 Micra x3 - Mk3 astra - Seat Marbella - Mk6 Escort estate - B5 Passat - Alfa 156 estate - E36 compact
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What everyone else is saying, firstly have a face-to-face to find out what's what. Ideally take a witness along with you or utilise a covert recording media.
Ask to see proof that you have authorised any work which is chargeable.
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tee
Part of things
Posts: 703
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all sorted now thanks - the issue was diagnosis took months simply due to owner of garage not bothering/ prioritising the work on the car, at no point has quote been given to carry out work as it's not even been checked! I left it on the basis it would be diagnosed and then I would approve or reject the quote if work was too much/ price too high. Simply a case of terrible customer service. I am hoping to pick up the car this week and have agreed to pay a small amount for time they checked over the car which to be honest I don't believe was any time but it avoids hassle.
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