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I'm sure Goodridge will be delighted to hear how their customer service is so atrocious and how this is being broadcasted on multiple car forums worldwide,Facebook,twitter etc. One set of replacement hoses compared to millions of people being told that Goodridge should not be bought from.
Try emailing head office complaining about their service.
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I'm sure Goodridge will be delighted to hear how their customer service is so atrocious and how this is being broadcasted on multiple car forums worldwide,Facebook,twitter etc. One set of replacement hoses compared to millions of people being told that Goodridge should not be bought from. Try emailing head office complaining about their service. "I've posted about my experiences on several forums, facebook, twitter and so on, and others have noted that they have also had issues. Is this a wider problem?" <MASS MARKETING PANIC> *n |
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Top grammar tips!
Bought = purchased. Brought = relocated
Lose = misplace/opposite of win. Loose = your mum
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joeytalent
Part of things
ITB Everything.
Posts: 440
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Well, following an exchange of e-mails last week in which they said they couldn't be held responsible for the differences between the long rumoured, but never previously seen Philippine Specification Range Rovers and European ones, but having it pointed out that given as the vehicle was an export model, but destined for Land Rover France, you don't get much more European, all communication stopped. Whaddya reckon?  Looks like they mixed up the lengths / fittings of the first two? |
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I think the retro rides 'massive' should all e-mail Goodridge to say please keep George hanging in there as it provides much snide enjoyment that this s**t isn't happening to us.... GeorgeB - Suffering for his public since 2013! I don't think Goodridge need any help in that department either. It looks like a pretty clear cut argument to me, I can't see what kind of defence Goodridge can have lol Myself being a brakes engineer at a certain midlands based OEM car manufacturer.. I've had a quick look on our parts systems and I can't see any differences in brake hoses by country so they're talking bull  Their current defence seems to be, "Ignore him!" As you say, the hoses themselves are the same for all specs, although there was a change of the physical arrangement at the rear from '97 on - certainly on NAS. I've already pointed out that all the vehicles here are either Euro or NAS spec and that Land Rover didn't design half a dozen one-offs specially for the Philippine market. They've had a copy of the build cert, they've had the photos, I've had no reply. I'm sure Goodridge will be delighted to hear how their customer service is so atrocious and how this is being broadcasted on multiple car forums worldwide,Facebook,twitter etc. One set of replacement hoses compared to millions of people being told that Goodridge should not be bought from. Try emailing head office complaining about their service. All the email address searches come back to the "sales" one I already have unfortunately, although a little tinkle through Twitter and Linkedin could be on the cards. The correct set, quickly dispatched would have garnered many, many internet points! I'm as happy to trumpet good service as bad. Is this a wider problem?" *n I just need to know how to solve it!  Looks like they mixed up the lengths / fittings of the first two? That's been mentioned before if I remember, but no. The short ones, if they had a banjo may just fit the rear calipers, but I recon there'd be some strain there, and the mediums are too short to replace the intermediate pipes. So no, just plain wrong! Anyway, it's half four in the morning here, half eight in the evening there and no reply to my latest mail, so that's another week of Goodridge silence gone by. |
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Last Edit: Feb 5, 2017 3:25:45 GMT by georgeb
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I plan to swap the hoses on the MR2 at some point. One thing's now certain. Goodridge won't be getting a sale.
You have to wonder what they are thinking. The cost of posting you a correct set of hoses as opposed to the damage to the brand in this age of easy communications.
Anyway, it turns out I'm not the second coming of our Lord. Sorry George.
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All the email address searches come back to the "sales" one I already have unfortunately, although a little tinkle through Twitter and Linkedin could be on the cards. The correct set, quickly dispatched would have garnered many, many internet points! I'm as happy to trumpet good service as bad.
According to what I've found so far online...., Goodridge Fluid Industries was sold to RB Industries in 2013 (Rubicon Goldpoint), an investment company. They may or may not care to know how one of there interests is treating customers. There generic email seems to be: info@rubiconpartners.com
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I plan to swap the hoses on the MR2 at some point. One thing's now certain. Goodridge won't be getting a sale. You have to wonder what they are thinking. The cost of posting you a correct set of hoses as opposed to the damage to the brand in this age of easy communications. Does seem a bit daft doesn't it? All they had to do was say "oops, here's a replacement set" but at the moment, they haven't yet conceded they've sent the wrong parts. That's the first hurdle still to be overcome! Anyway, it turns out I'm not the second coming of our Lord. Sorry George. You're not? Damn. According to what I've found so far online...., Goodridge Fluid Industries was sold to RB Industries in 2013 (Rubicon Goldpoint), an investment company. They may or may not care to know how one of there interests is treating customers. There generic email seems to be: info@rubiconpartners.com Thanks. I've copied them into my latest mail, for what it's worth. Although not all the hoses problem, I'd promised that the '38 would be ready for my eldest's prom next Sunday, as she didn't want to arrive in a Toyota like everyone else. However, between Goodridge and the machine shop who were supposed to be making the PCRV modification for me, it's looking a tad unlikely now. Sorry kid, it'll be a curse word Toyota Fortuner! |
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Last Edit: Feb 4, 2017 23:26:21 GMT by georgeb
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cap78
Part of things
Posts: 96 
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Regarding the accumulator, it look very much the same as the one for Ford Sierra with ABS. My mate have several of those in his spare parts bin.. Is the Sierra ever sold in Manila? Cheers Richard PS: I really do like your thread sir |
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Last Edit: Feb 5, 2017 2:22:35 GMT by cap78
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Regarding the accumulator, it look very much the same as the one for Ford Sierra with ABS. My mate have several of those in his spare parts bin.. Is the Sierra ever sold in Manila? Cheers Richard PS: I really do like your thread sir Thanks for the thought. Nope, the Sierra was never sold here and, as far as I know, the accumulator doesn't fit either - although I'm happy to be proved wrong. I think I've said before that some SAABs and Audis had them but again, they'd still be an import job and they are wrong as well. RangeRover.net has had endless discussions about this. It's a US based site, so most of the guys have a similar problem and are always looking for a similar solution. So far, no go. But thanks again, and I'm glad you enjoy the thread!  I've just stuck a tweet (whatever that is) on Goodridge's Twitter site about appalling customer service, so maybe we'll have some news next week. Or not! |
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Well, I'm not a social media guy but a I do have a Twitter thingy for work, so I sent a message to Goodridge. I've suddenly had more response in the last hour than the last two weeks using e-mail ! |
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Last Edit: Feb 7, 2017 10:30:39 GMT by georgeb
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Well, well, well. Got a call from a very helpful young man last evening, culminating in this.
"Thanks George
The kit will be made today and dispatched this week to you.
Once again apologies for the inconveniences you’ve experienced.
Best Regards"
Don't think they'll be here for the prom though!
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And which company does this chap work for?
Sounds promising though. Although the suggestion is that they spend more time pratting about on Social Media than reading Emails. And that's properly annoying for an old fart like me who loathes FaceBollox with a passion.
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He's from Goodridge, James, but a different guy to the one I'd been dealing with previously.
Not a fan of SM myself and refuse to use Facebuck, but it's either an amazing coincidence, or a couple of messages on Twitter does work!
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Twitter is a very powerful platform - the power of the internet. Well done!
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You might ask this new contact what finally lit a fire under their arses....
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Phil H
Posted a lot
Posts: 1,448
Club RR Member Number: 133
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An email doesn't potentially get seen my hundreds or even thousands of prospective customers within minutes if it's shared by other disgruntled customers..
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An email doesn't potentially get seen my hundreds or even thousands of prospective customers within minutes if it's shared by other disgruntled customers.. This is it, look at how quickly companies resolve issues on FB and the like that have been going on for months over the phone and email. Sad really, but thats the world these days |
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Twitter is a very powerful platform - the power of the internet. Well done! So it would seem and it was your original post that put me in mind of it, so thanks to you! You might ask this new contact what finally lit a fire under their arses.... No argument there. I got a Twitter reply within a couple of hours of posting, and it went from there. An email doesn't potentially get seen my hundreds or even thousands of prospective customers within minutes if it's shared by other disgruntled customers.. Too true. This is it, look at how quickly companies resolve issues on FB and the like that have been going on for months over the phone and email. Sad really, but thats the world these days Sad indeed. Instead of me posting about how they immediately stepped up to the plate, demonstrated exemplary customer service and sorted the issue out, we now know that without going public, I'd probably still be arguing. |
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Feb 15, 2017 23:33:24 GMT
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So, knowing that I had a VOR due to a distinct lack of fitting brake hoses, and that I needed their replacements ASAP, they've popped them in the letter box!  This means two things:- 1) It'll be eons before they arrive. 2) It'll be a few more eons before PHLpost get around to telling me they've arrived, and 3) I then have to go an collect them from the Manila Central Post Office, and we know what that means, don't we children?  They kindly sent me a tracking number which, when looked up, helpfully tells me in a jaunty manner, "It's on its way". Honestly, in this day and age where they can track a maggot from outer space to within 2 inches, you'd think they could do better than "It's on its way" wouldn't you? It's about as informative as asking a Filipina when something is going to happen. "Soon" and "Later" don't really tell you much.  You tell me, can this really be classed as a "Latest update"? Ah well, I suppose, on the way, is (marginally) better, than not! |
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