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Has anyone any experience with Hermes courier service? I've been waiting on a parcel since the 16th of March and the tracking hasn't updated since the 26th of March, still says parcel is in the depot. I'm in Ireland and the parcel was sent from the UK. Live chat has come up with nothing
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I recently sent an item TO Ireland and saw that once it got there, it was showing on the online system as in the depot for at least 3 or 4 days
the delivery network there just might be a bit slow
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Ive heared stories about hermies, but my own personal experience of them has been very good, ive had shocking service from other 'mainstream' services. At the moment id just assume the service is a little slow, give it a few more days.
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never had any issues personally , sending or receiving. local drivers this end are good as gold but dare say not all are though.
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'80 s1 924 turbo..hibernating
'80 golf gli cabriolet...doing impression of a skip
'97 pug 106 commuter...continuing cheapness making me smile!
firm believer in the k.i.s.s and f.i.s.h principles.
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Terrible courier!
They leave parcels in your back yard or with neighbours without leaving a card. My neighbours had a Hermes delivery and the courier shoved the package under their garage door and didn't leave a card.
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Terrible courier! They leave parcels in your back yard or with neighbours without leaving a card. My neighbours had a Hermes delivery and the courier shoved the package under their garage door and didn't leave a card. I could say the same about royal fail, throwing 2 parcels over a 6 foot fence to be left out in the rain. One hit a wheelbarrow and ruined what was in the parcel, which was well wrapped. They are all as bad as each other to a certain extent but I wouldnt put Hermes below anyone else. |
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Terrible courier! They leave parcels in your back yard or with neighbours without leaving a card. My neighbours had a Hermes delivery and the courier shoved the package under their garage door and didn't leave a card. ... I wouldnt put Hermes below anyone else. I would, I had a couple of deliveries from them over a space of months and my next door neighbour also had deliveries from Hermes - they had a 100% screw-up rate! Definitely the worst delivery operative I've experienced by a country mile. |
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Last Edit: Apr 5, 2018 12:49:49 GMT by MkX
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Hermes post Deleted
@Deleted
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The only parcels that I have either sent out,or have been waiting to arrive,that never got to their destination all have one thing in Common ...Herpes..
If I see an advert and the courier to be used is Herpes,I will either not bother buying the item,or,will ask the seller to use somebody else. In January I bought some tooling from a guy I have bought from before. Thought it strange a week later it hadn't arrived. Herpes again,adamant they had delivered. To whom? They said it was left in reception. Ok,who signed for it? Sorry,they don't have a signature. Funny that,as we don't have a reception either ..🙄
A month of pissballing around ,filling out forms,they eventually paid for the item they lost. Only one who was worse was $hitty link,and we all know what happened to them...
Crazy thing is we entrust our belongings to be transported by companies that only accept quotes from the lowest bidder. How much care and attention would you lavish on a delivery when you are being paid 60p to deliver it,including the use of your van ,diesel etc?
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Last Edit: Apr 5, 2018 6:07:50 GMT by Deleted
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I also don’t rate Hermes. Read their T&Cs - if they’re unable to deliver on second attempt they just return to sender, i.e. no local facility to collect from.
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LowStandards
Club Retro Rides Member
Bigging Up The Sum Sum Man Since '99
Posts: 2,647 
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The Couriers are all self employed
They get paid pittance
They only get paid when the item is delivered
You order things guaranteeing you will not be in to accept them etc...
Granted there are some awful ones who really don't give a f*ck (They don't last long in the job), but i'd say on the most part they will do their best to get the item to you safely.
The actual company on the other hand...
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only one thing to say about myhermes
Shocking, shocking, shocking, shocking, shocking
well that's 5 things! I send a lot of parcels and they lost £400 worth of my stuff last year and they couldn't care less, its not the delivery guys fault they are paid a peanuts
I will only use UPS or Parcel Force which have never let me down and they have good tracking info
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My experience with my Hermes is good if I've been in, the twice I haven't been they have left it in my black wheelie bin with no note, first time it was there at least 3 days before I spied it taking the rubbish out, second time was a hunch. I'm a courier myself for a well known and yet not very well received company, it's busy atm with the bank holiday last week.
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scimjim
Club Retro Rides Member
Posts: 1,503
Club RR Member Number: 8
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Hermes post scimjim
@scimjim
Club Retro Rides Member 8
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The Couriers are all self employed They get paid pittance They only get paid when the item is delivered You order things guaranteeing you will not be in to accept them etc... Granted there are some awful ones who really don't give a f*ck (They don't last long in the job), but i'd say on the most part they will do their best to get the item to you safely. The actual company on the other hand...^ This Our local Hermes delivery lady knows lots of customers in our area by name, uses the community Facebook page (private group) to comminicate with some customers during and after work, and generally knows where she can leave parcels and where they should be re-delivered. |
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every time Royal Fail have taken a parcel back to the local office because there has been no one home to sign for it , I have had to go and collect it , each time taking i/d (which i'm never asked for) and never asked to sign for it (which was why it was taken there in the first place!!!!!).
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'80 s1 924 turbo..hibernating
'80 golf gli cabriolet...doing impression of a skip
'97 pug 106 commuter...continuing cheapness making me smile!
firm believer in the k.i.s.s and f.i.s.h principles.
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Not good is my experience brought a spare wheel off the bay and took ages to arrive kept showing on tracking as going backwards and forwards between Peterborough depot and Birmingham depot when I finally managed to talk to someone I was told it was to big for there Couriers to handle so no one would accept it must have been 10 days late when I finally got it.
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every time Royal Fail have taken a parcel back to the local office because there has been no one home to sign for it , I have had to go and collect it , each time taking i/d (which i'm never asked for) and never asked to sign for it (which was why it was taken there in the first place!!!!!). There should be details on the card about how you can arrange re-delivery at a time when you will be in; www.royalmail.com/personal/receiving-mail/redelivery/ |
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dare say there are...but that means waiting in. easier to just go and get it!
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'80 s1 924 turbo..hibernating
'80 golf gli cabriolet...doing impression of a skip
'97 pug 106 commuter...continuing cheapness making me smile!
firm believer in the k.i.s.s and f.i.s.h principles.
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BLU
Part of things
Posts: 347
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every time Royal Fail have taken a parcel back to the local office because there has been no one home to sign for it , I have had to go and collect it , each time taking i/d (which i'm never asked for) and never asked to sign for it (which was why it was taken there in the first place!!!!!). If it was an item that needs a signature you'd have been asked to provide one. They're logged into the system upon return and would show up as a failure if no signature was obtained. Chances are it was just a parcel that wouldn't fit through your letterbox. |
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The future's bright, the future's BLU
Silver 1987 MK2 Fiesta Ghia
White 2006 MK6 Fiesta ST150
Yellow 2007 MK6 Fiesta Zetec S Anniversary #279
Green 2007 MK6 Fiesta Zetec S Celebration #471 (diesel conversion)
Red 2008 MK6 Fiesta Zetec S Anniversary #893
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I brought my baby son a pair of trainers just after Christmas and never received them, I was then told by the retailer that they had been stolen from the Hermes depot. I was fuming tbh I mean what sort of sad pathetic low life that who could easily afford a £20 pair of baby trainers in their wages would want to thieve and risk their livelihood.
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every time Royal Fail have taken a parcel back to the local office because there has been no one home to sign for it , I have had to go and collect it , each time taking i/d (which i'm never asked for) and never asked to sign for it (which was why it was taken there in the first place!!!!!). If it was an item that needs a signature you'd have been asked to provide one. They're logged into the system upon return and would show up as a failure if no signature was obtained. Chances are it was just a parcel that wouldn't fit through your letterbox. nope.....the most recent was a small card "twisty" and would easily have fitted through the letter box. |
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'80 s1 924 turbo..hibernating
'80 golf gli cabriolet...doing impression of a skip
'97 pug 106 commuter...continuing cheapness making me smile!
firm believer in the k.i.s.s and f.i.s.h principles.
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