820
South East
Posts: 790
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Aug 10, 2017 13:03:32 GMT
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Bit of an odd one, I used Gas UK for my previous pure argon, Order, delivery, deposit on cylinder, return cylinder, returned deposit all ok but this time they do not seem to want to collect the empty cylinder! which means they still have my deposit.
3 times I have booked a collection, might even be 4 or at least 4 calls to them but they don't turn up and when called have no record of the booking.
Now I am thinking if it is this hard to arrange the empty cylinder collection how hard is going to be to get the deposit back.
They are acting like a company either trying to balance the books, going bust or completely incompetent.
Anyone else use them or having problems with them recently?
I certainly wont use them again so who can you recommend for delivered gas supplies?
Thanks
Jim
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logicaluk
Posted a lot
Every days a school day round here
Posts: 1,316
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I use a small local company that advertises cellar gas but also dose welding gasses, deposit on bottle plus refill charge. Always been happy with them they even stayed open a bit later for me on a sat afternoon so i could swap a bottle.
Dan
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820
South East
Posts: 790
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Aug 11, 2017 11:45:29 GMT
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I use a small local company that advertises cellar gas but also dose welding gasses, deposit on bottle plus refill charge. Always been happy with them they even stayed open a bit later for me on a sat afternoon so i could swap a bottle. Dan I'm in Surrey, who are they, do they deliver, thanks |
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rude
Part of things
Posts: 537
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Aug 11, 2017 12:28:22 GMT
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I have a bottle with ryval, they swap it over OK but I don't use much gas these days. When I first signed up I found that about a week later I got plagued with Insurance calls from different 0121 numbers on my mobile for months after... flipping annoying as hell and this was the only firm I had given my details to in that time. Give a bogey number if you sign up. www.ryvalgas.co.uk |
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1986 Haunted BMW E24 635CSi
1999 Povo spec BMW E36 1.8i Touring Work Hack
2001 Petrol annihilating Discovery V8
2000 Jaguar S Type 3.0 V6 ~NEW~
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slater
Club Retro Rides Member
Posts: 6,390
Club RR Member Number: 78
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Delivery is a right pain in the ass. Find the local SGS dealer and go there instead.
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820
South East
Posts: 790
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Aug 13, 2017 10:07:03 GMT
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Yes, that will be the best way in the future, got my own cylinder now.
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820
South East
Posts: 790
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I tried SGS but it is the same system so means paying for another cylinder, they wont accept a different brand cylinder back for deposit return.
I am guessing you need to be a supplier or have a contract with the big gas companies but anyone know if/where I can get my cylinder refilled? got 2 empty cylinders now, I am in Surrey, cheers
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did you try to arrange collection over the phone or on their website? looks like it needs to be paid for so I guess if you haven't paid they may not process the collection?
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820
South East
Posts: 790
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Yes you could be right, I made the bookings over the phone but there was no mention of payment for collection, this might be new.
Think I will have another go at arranging collection for both cylinders and deposits, cut my losses on the collection fee and start again with SGS, at least I can walk in there and talk to them.
Edit - empty bottle collection is paid for, £20 +vat on invoice
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Last Edit: Oct 7, 2017 18:35:23 GMT by 820
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820
South East
Posts: 790
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Oct 28, 2017 10:56:51 GMT
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Finally got this sorted out.
Must have been about the 6th booking for cylinder collection, they actually turned up this time! couple of days later had a phone call to confirm details for deposit return, day after that deposit returned.
If I am kind, maybe I was unlucky but I cannot recommend them and will never use them again.
Slater I took your advice and contacted my local SGS supplier, 5 mins from me and 10L pure argon in stock, collected it this morning, perfect! It even turned out I knew some of the staff from many years ago so ended up having the who is still alive and working where conversation.
Happy now I can get on.
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