Mark
Posted a lot
Posts: 3,818
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Mar 15, 2013 10:42:00 GMT
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Just wanted to get some other opinions please guys. I sold some used parts for £110 delivered. Sadly, in order to make use of said parts the buyer would need to buy some bolts of correct size to suit his application. I did have a look to see if I had any I could gift him for free but I hadn't, so he would need to buy some. As I like to think I'm a fair chap, I said I'd refund his cash if he wanted to send them back. He took me up on the offer and I refunded him minus the £15 cost of postage. It was actually nearer 20 but I wasn't going to quibble about a couple of quid. Was I wrong to deduct to postage costs? To my way of thinking, I don't see why I should end up out of pocket because the fella changed his mind. I could have just said tough, they're your parts now and subsequent fitting costs aren't my responsibility. I'm not profiting from the guy or even making any charge for my time, inconvenience or wrapping. There's no problem on my part, but the buyer seems put out that I haven't refunded the postage too. I still feel I did the right thing however, maybe I'm wrong? So what do you guys think?  |
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BMW 320d (fridge on wheels)
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g40jon
Posted a lot
Posts: 2,569
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Mar 15, 2013 10:48:42 GMT
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I think you were perfectly within your rights. I also think if you had said tough luck, you bought the stuff knowing exactly what you were getting, you would have been entitled to do so.
Had you sold something and not disclosed a fault etc. then I could understand the buyer being miffed if you refunded them minus postage cost, but you didn't so hey ho, tell the guy to chin up and be greatfull you allowed him to return the stuff!
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Mar 15, 2013 10:53:55 GMT
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Totally fair and std practice .Distance selling laws and all that .Although usually I think it's just that the buyer pays for return shipment .
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Last Edit: Mar 15, 2013 10:58:27 GMT by ratmangta
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Mar 15, 2013 11:01:27 GMT
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It's more than fair on your part but stuff like this leaves a bad taste in your mouth and does cause you to question if you can be bothered to sell stuff if all it leads to is hassle.
Personally, I'd probably highlight all what you've said, say you've been very reasonable and maybe as a goodwill gesture offer to repay half the postage costs. Yep, you shouldn't have to, but it'll probably help you draw a line under it for you and know that it hasn't ended disatisfactorily to everyone. Oh, and make mental note to never deal with the bloke again!
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Mark
Posted a lot
Posts: 3,818
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Mar 15, 2013 11:21:02 GMT
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In truth I could have done without the hassle of now having £95 less in my bank account because of someone else changing their mind. Also, if someone is going to think badly of me for the sake of £15, I may as well have let them think badly for £110! (although I have actually done nothing wrong)
Thanks though guys, I appreciate your confirming my thoughts on the matter.
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BMW 320d (fridge on wheels)
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Mar 15, 2013 11:33:55 GMT
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So this person paid £110 for parts, and then wants their money back rather than pop out and buy a couple of bolts?
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Mar 15, 2013 11:38:44 GMT
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IMO he should be very thankfull you took them back at all!  You are absolutely right! Also what samwise said. That sounds rather daft to me... Don't worry, you did nothing wrong |
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Mark
Posted a lot
Posts: 3,818
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Mar 15, 2013 12:00:16 GMT
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samwise - The guy would need to buy new wheel bolts (the parts are PCD adaptors) but I guess he didn't look into fitting them closely enough. If I had been able to, I would have given him the bolts for free (they were never included with the adaptors though)
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BMW 320d (fridge on wheels)
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maf260
Part of things
Posts: 513
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Mar 15, 2013 12:20:23 GMT
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Tell him to f uck off. Too many miserable penniless losers around these days who seem to think that the world owes them something. He's lucky you felt generous enough to send him anything. Why should you be out of pocket?
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smellyferret
Posted a lot
Back in a retro after 7 years!
Posts: 1,121
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Mar 15, 2013 12:31:19 GMT
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You have been more than fair imho. I'd be happy to deal with you!
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awoo
Posted a lot
Posts: 1,505
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Mar 15, 2013 12:33:50 GMT
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as you said, it would be something to suit his application - so thats his responsibility to sort that out.
and he changed his mind - so why should you take the cost of that? its his mind he changed not yours.
i wouldnt have refunded, its not your issue, clearly his. as has already been said, too many people think they're owed something.
you did more than the right thing in my mind.
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MrSpeedy
East Midlands
www.vintagediesels.co.uk
Posts: 4,786 
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Mar 15, 2013 13:10:37 GMT
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The blokes obviously a chancer imo.
I get totally fed up at work with people wanting to beg stuff, barter down on price, changing minds, cancelling orders etc, it makes me wonder sometimes why I bother!
I mean, really, what is this bloke on? A set of wheels bolts costs what, £25 on Egay? Less at a breakers yard.
Stand proud mate, you've been more than fair imho
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froggy
Posted a lot
Posts: 1,099
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Mar 15, 2013 13:56:27 GMT
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I sold a brand new boxed Davies Craig electric water pump at £60 under retail and the guy left me snotty feedback because I listed p+p at £9 which was a guess and it turned out to be a couple of quid cheaper . No pleasing some people .
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Dez
Club Retro Rides Member
And I won't sit down. And I won't shut up. And most of all I will not grow up.
Posts: 11,714
Club RR Member Number: 34
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Doing the right thing?Dez
@dez
Club Retro Rides Member 34
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Mar 15, 2013 14:02:24 GMT
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I dunno why you refunded him at all, if there was a fault fair enough, but just cos he changed hismind/bought the wrong thing? Id have told him to plums and be a man about it-HIS mistake/fickleness, not yours.
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Mar 15, 2013 15:14:37 GMT
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I sold a brand new boxed Davies Craig electric water pump at £60 under retail and the guy left me snotty feedback because I listed p+p at £9 which was a guess and it turned out to be a couple of quid cheaper . No pleasing some people . People forget that there are 2 p's in P&P. When I was selling lots on eBay, I never treated P&P as a profit centre the way some people do, but it had to pay not just for the postage, but for the boxes and packing chips and pipe insulation and jiffy bags and all the other things that contributed to getting the item to them in one piece. Anyone who buys a bike frame from me with £25 P&P, and objects that the postage was only £21 to get it to them insured for £300 gets no sympathy when I've protected every tube with pipe insulation, sourced a proper bike box and fork spacers from the local bike shop, and gone to great lengths to ensure what were usually rare vintage bike frames got to them undamaged. |
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g40jon
Posted a lot
Posts: 2,569
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Mar 15, 2013 15:18:25 GMT
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MIB contact the seller and tell him that you have changed your mind and that you would like the money back and he can keep the parts he agreed to buy! wonder what the reaction would be?!!!
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Mar 15, 2013 15:33:25 GMT
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sounds fair enough , i think alot of people seem to think private sales are like tescos/argos when you can take stuff back for no questions refunds
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91 golf g60, 89 golf 16v , 88 polo breadvan
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Mar 15, 2013 15:55:16 GMT
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If i bought parts (and i have before) which wont fit/work due an error of my own i wouldn't have the balls to ask for my money back. I'd either try and make it fit/work or sell it on.
I commend you as a seller, above and beyond in my eyes!
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stefan
Posted a lot
If it isn't broken fix it till it is
Posts: 1,598
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Mar 15, 2013 18:01:11 GMT
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I agree with maf260 tell the loser to f$&k off
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POWER IS EVERYTHING WITHOUT CONTROL
1985 Honda jazz
1997 Saab 93 convertible
2010 transit 280
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Mar 15, 2013 18:39:59 GMT
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What Samwise says. You've been more than fair. If you advertised PCD adaptors, and he got PCD adaptors, what's his problem? No fittings were listed, so why should he assume they're included. Kudos to you for taking the moral high ground, but some people have totally unrealistic expectations. What's really frustating is, they can't see it for themselves. You think he'd be offering fittings if he'd been the seller?  |
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You are absolutely right! 
