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Posting things with Royal Mail is increasingly becoming a gamble or the DVLA are just getting worse. My last two out of three dealings with the DVLA have had problems, my present motor and my Wife's old Punto. Both times I waited weeks (nearly two months) for the logbook to come and ended up having to fill out V62 forms with the green new owners section attached. Both previous owners said they'd posted the logbook and the DVLA said they had received nothing. Eventually, I got the logbooks but it seems that things which have always been straight forward, seem to go pear-shaped all to often. I was convinced I'd end up having to pay for new logbooks as they probably wouldn't get the V62 forms.
There's nothing they can do if you posted the Logbook, there's no way they can prove you didn't so there's no way of making you pay. It's been a very long time too.
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1993 Mercedes-Benz 190e LE in Azzuro Blue.
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"yeah, yeah, I posted the log book". Just had this with one of the Oldsmobiles. Cost me £25 as I didn't have the green bit. I trust previous owners about as much as I trust the royal mail or the DVLA or maybe a little less.
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1937 Austin Street Rod - 1941 Wolseley Not Rod - 1956 Humber Hawk - 1957 Daimler Conquest - 1966 Buick LeSabre - 1968 Plymouth Sport Fury - 1968 Ford Galaxie - 1969 Ford Country Squire - 1969 Mercury Marquis - 1970 Morris Minor - 1970 Buick Skylark - 1970 Ford Galaxie - 1971 Ford Galaxie - 1976 Continental Mark IV - 1976 Ford Capri - 1976 Rover V8 - 1994 Ford Fiesta
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I completely agree but twice in the space of three months? It's either-
A) Previous owner hasn't posted it. B) The Royal Mail have lost it. C) The DVLA have misplaced it etc.
I'd still think with the possible comebacks nowadays, the previous keeper would post it. I always do it ASAP because I don't want any of the aggravation/threats the OP is having. I'd put my money on B or C everytime.
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1993 Mercedes-Benz 190e LE in Azzuro Blue.
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scruff
Part of things
Posts: 621
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This has all been tested in court several times, this is why they roll over so easily. The DVLA cannot oblige you to get proof of postage. Your responsibility ends at the post box. They cannot put the onus on you to chase them up. They cannot fine as it is up to them to prove that you did not follow the instructions.
This is the fundemental problem with anything that involves posting things.
Will look later on pepipoo see if I can find the legal jargon and stuff. It's an ancient bit of legislation.
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1994 Lotus Esprit - Fragile red turbo with pop up lights. 1980 Porsche 924 - Fragile red turbo with pop up lights.
I spy a trend...
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VIP
South East
Posts: 8,293
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Ok I have V5C log books dating back to 2005. It quite clearly says on the back of the 2005 V5C:- "On receipt of a notification of keeper disposal DVLA will issue a acknowledgment letter confirming that the keeper has discharged liability." It goes on to say quite clearly... " If you have not received a letter after 4 weeks please contact DVLA"Seems pretty simple to me. I myself have only not received one once. Phoned them up, then a letter was re issued. People are still being taken to court for it despite what you like to believe or read. I keep all paperwork relating to sale/scrapping of cars for several years simply as you never know. You are under no legal obligation to follow up with the DVLA to ensure that they have done their job correctly. You also cannot be held accountable when the other party fails to complete the transaction, simply because you have not checked whether they have done so. I'm also undergoing similar, Inter-Credit International sent me a letter saying I was the Registered Keeper of an untaxed vehicle, and that I had 'ignored' all previous communication regarding this. Turns out to be my old Cuore, which was dismantled and scrapped after the Gathering last year. The relevant V5C section was completed by the metal recycling yard we took it to, and the entire V5C returned to the DVLA. Luckily I still have the weighbridge receipt from the yard, which details the date of scrapping, and the make and VRM of the car. I've sent a letter back to Inter-Credit, and a copy to the DVLA, stating it was correctly declared scrapped at the time, and enclosing a copy of the weighbridge receipt. I've not had a reply back as yet, but I'm fully expecting the 'Did you receive an acknowledgement letter back from us?" reply.
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This has all been tested in court several times, this is why they roll over so easily. The DVLA cannot oblige you to get proof of postage. Your responsibility ends at the post box. They cannot put the onus on you to chase them up. They cannot fine as it is up to them to prove that you did not follow the instructions. Has anyone tested this with having sent off the V5c, nothing ever coming back and them eventually having to request and pay for a new V5c? It seems to be a pretty common thing that people have to do. You'll never get a new V5c out of them without paying, but has anyone tried to get the money back later by arguing the case?
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scruff
Part of things
Posts: 621
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Not sure about that as it is you that requires something from them in this case so it is probably for you to chase up.
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1994 Lotus Esprit - Fragile red turbo with pop up lights. 1980 Porsche 924 - Fragile red turbo with pop up lights.
I spy a trend...
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joe90
Yorkshire and The Humber
Posts: 1,027
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Feb 15, 2012 10:05:47 GMT
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[quote author=vip board=general thread I'm also undergoing similar, Inter-Credit International sent me a letter saying I was the Registered Keeper of an untaxed vehicle, and that I had 'ignored' all previous communication regarding this.
[/quote]
My dad has been getting letters for the last 6 months from Inter-credit as well for an untaxed/unsorned mini pickup he owned in 2005, the only number on the letter is the automated payment line, I told mum to ignore them as they are a load of curse word, (google them), finally got a solicitors letter a few weeks back, mum phoned them, told them whats what and thats now sorted.
The problems I have here is that the pickup wasn't sornable as it's been off the road since mid 90's. It was sold in october 2006 so why was no corrospondence recieved from dvla over this matter before 2011. And dad passed away in late 2009 and has been removed from the electrol register, so how could the company find him when mum a dad moved in mid 2009.
Could it be that Inter-credit buy details from swansea, and how many other people has this happened to that have paid. The above comments were said without prejudice.
Bryan
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MWF
Posted a lot
Posts: 2,945
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Feb 15, 2012 10:16:03 GMT
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I've had the same issue twice with the DVLA, in the second instance I'd sent the old log book myself.
In both cases, despite months passing, I somehow managed the call them the day after they had been sent.
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scruff
Part of things
Posts: 621
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Feb 15, 2012 12:10:31 GMT
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1994 Lotus Esprit - Fragile red turbo with pop up lights. 1980 Porsche 924 - Fragile red turbo with pop up lights.
I spy a trend...
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VIP
South East
Posts: 8,293
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Feb 15, 2012 13:04:05 GMT
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Could it be that Inter-credit buy details from swansea, and how many other people has this happened to that have paid. The above comments were said without prejudice. Bryan I think they are probably a 'nominated' solicitors, as there is DVLA information printed onto the Inter-Credit letterhead.
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Feb 15, 2012 14:24:41 GMT
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Ive twice fallen foul of SORN regs for different reasons and had the £80 fine under 'continuous registration' legislation.
However, one letter to them saying you sent the required stuff off and saying they must have messed it up will put an end to it. Both times the fine was waived and they are even kind enough to pop a SORN declaration in with their replies.
DVLA fines are a massive con.
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87 Mk2 Cavalier SRi Turbo
89 Mk3 Cavalier SRi V6
90 Cartlon GSi3000 24v (Lotus Rep)
90 Senator CD 24v
99 Omega 3.0 MV6
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Feb 15, 2012 22:14:27 GMT
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I'm having this issue atm i have sent them 3 letters saying i have sold the car and yet recieved no confirmation. in short dvla have room for improvement
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Feb 15, 2012 22:45:17 GMT
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It's worth sending a sternly worded reply - there are some particularly vindictive little so&sos at the DVLA and their nominated threat&harassment firms. (debt collection agencies who specialise in unproven debts)
DVLA refused to acknowledge SORN, in spite of the old man having a receipt from the post office to prove it (SORN was declared at the post office), and set the debt collectors onto him. The debt collectors wouldn't take a hint either. In the end we had to go to the OFT and threaten the debt collection agency directly to get them to naff off permanently.
FWIW: If you dispute that the debt exists until such a time as proven in a court of law, that this is the start and end of the matter, and any further correspondence without proof in a court of law constitutes harassment - then the debt collection people are in a world of in-breach-of-licence hurt if they say another peep.
Notifying the DVLA too, and adding that continued attempts to extort money on pretences that they have been officially informed are false constitutes fraud. It's all good sport... ;-)
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-- Marko
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Feb 15, 2012 23:04:28 GMT
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I now allways send any log books or correspondance to the dvla by next day del and they got to sign for it that is PROOF of del so anything that they try and trow at me afterwards will be qouted as signed for and they can not do anything after this.I went through court a few years ago as I del ignored all letters till I had bailiffs at the door who I then succesfully sued the dvla for selling a debt to an independant company etc and won a consoderable amount of damages against them !!!!!!!! Prc
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crazymonkey
Posted a lot
ummm....what was I doing again???
Posts: 1,981
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everyone knows (including the dvla) that royal mail are not always the most reliable of services. So far of mine they've lost 2 ps3s, an mp3 player, a few bike parts and god knows how many letters. after 5 weeks of not having a logbook back I emailed dvla who told me they had sent the logbook out 2 weeks before yet I hadnt received it. so they know exactly how unreliable royal mail can be (especially considering the masses of letters sent to them every day). they send these letters in the hope we are easy targets but once people wise up to it its not going to work so easily.
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whoever said dogs were man's best friend....obviously never heard of cable ties
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yellowmini
Club Retro Rides Member
Posts: 46
Club RR Member Number: 116
Member is Online
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Trouble with the DVLAyellowmini
@yellowmini
Club Retro Rides Member 116
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I had a similar problem about three years ago. I got a letter from the DVLA with a court date(!) regarding a Mini van that I'd sold ten years previously. By the time I got the letter (via my parents address), it was about three weeks 'til the court appearance. I phoned them and spoke to a very helpful lady who, although she couldn't sort it herself, spoke to the relevant people and got it sorted within two days. Even called me back to confirm I had nothing to worry about.
Possibly the only ever case of good customer service from the DVLA.... ;D
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scruff
Part of things
Posts: 621
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Feb 16, 2012 10:12:10 GMT
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I don't think it's a problem at the shop floor level, its the operating principals that are wrong. What sort of system that can fine people has no complaints process and apparently no oversight at all? It's a gov't money spinner and they know it hence the relutcance to modernise. They also realise that it would basically put thousands out of work by updaing their systems.
Shokingly poor in this age, it's only a large database FFS...
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1994 Lotus Esprit - Fragile red turbo with pop up lights. 1980 Porsche 924 - Fragile red turbo with pop up lights.
I spy a trend...
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Feb 16, 2012 12:02:13 GMT
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My problem is that they keep changing the rules.
I've scrapped loads of cars in the past so well familiar with the procedure. I had a shell taken away yesterday and was planning on filling in the V5 this morning. No such luck. Rules have changed again and you can no longer simply tick the 'scrapped' box. Now you have to fill in the bit to transfer to a motor-dealer but they have extended that bit to include vehicle disposal companies. I have not got a clue who the guy is who takes away my shells.
Same with when they changed the rules requiring you to keep them fully informed of the vehicle tax status. i.e. it must be SORN or taxed. I had scrapped the car but failed to inform them, because that wasn't previously required. It didn't matter when they didn't have a database and depended on looking through the windscreen at the tax disc.
Trouble with cars going to Ireland is that the police over there aren't anywhere near as serious as the police in this country. You could drive around in an English registered car for years and nobody would give a t055. It's alright for them but the guy who sold the car in this country will get clobbered.
Finally, it's probably been explained somewhere above, but if the letter is from a debt recovery firm then they will be ruthless in chasing you for the money. You have to get the problem sorted out or they'll be hounding you forever.
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JohnK
North East
Posts: 470
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Feb 16, 2012 17:29:48 GMT
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After reading this, it adds more force to people signing the petition to keep the 39 local offices open. I've dealt with my local office numerous times and had no problems. The DVLA can't even do what they are doing at the moment right, nevermind increasing their workloads !! No chance am I losing the retention certificates for my private plates when the DVLA 'never receive them'.
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------------------------------------------- 1999 'V' Rover 620Ti 1999 'T' Mercedes E55 AMG 1997 'R' Ford Probe 24v 1994 'M' Nissan Maxima 3.0 1992 'J' Honda Prelude 2.0iS 1986 'C' BMW 728i Auto 1985 'C' Talbot Solara 1.6 Minx 1984 'A' Talbot Horizon LE Ultra 1.3 1978 'S' Ford Cortina 1.6 GL
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