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Jul 13, 2020 11:33:48 GMT
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Was having a chat with the post office guy this morning when a notification come through on his till. They are no longer accepting car parts through the Post office, I tend to stay away from using the PO for bulky fragile stuff, but if this posts saves one person from further PostOffice Trauma and severe Disappointment (PTSD), I thought its worth slapping a memo up here.
No offence to the great people who work for the Post office, post office PTSD is just a joke in bad taste
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Last Edit: Jul 13, 2020 11:34:50 GMT by space goat
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Jul 13, 2020 11:44:57 GMT
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they'll lose a lot of business if that is true
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Jul 13, 2020 11:48:14 GMT
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Impossible surely?? Thousands of car hobby people and trades people use them I’m sure there’s no way that it will not happen They will lose to much money
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Last Edit: Jul 13, 2020 11:49:27 GMT by Mercdan68
Fraud owners club member 1999 Jaguar s type 1993 ford escort
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Jul 13, 2020 11:52:22 GMT
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Impossible surely?? Thousands of car hobby people and trades people use them I’m sure there’s no way that it will not happen They will lose to much money yeah, we both thought the same think & couldn't believe it when it came through
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Jul 13, 2020 12:00:21 GMT
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Thanks for the heads up I'll have to say it's something else when they hit me on the spot with the "What's in your parcel" firing line interrogation.
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Jul 13, 2020 12:02:34 GMT
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Where do you draw the line? Mechanical parts, trim parts (including clips and fittings), memorabilia? Id like to know more because I sell bits and pieces on ebay , anything from small car parts to general collectables, usually during winter, and if Ive got to think about whether or not they are going to accept it, i'll save myself the bother and go elsewhere.
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Jul 13, 2020 12:18:06 GMT
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It's a good point bmcnut . I wish i had asked for more information but I think its more limited to large oily stuff. Steve printed the memorandum and stuck it to the till in font of me and the sentence was no more then 20 words, so there might be confusion between branches. The website doesn't look partially helpful either www.postoffice.co.uk/mail/uk-what-can-i-send
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Jul 13, 2020 12:42:10 GMT
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Hi, Couriers have stated that for some time, I was returning a wrongly supplied clutch plate once and the online booking form asked what the contents were I put down 'clutch plate' and computer say "No" so I changed it and put down 'metal plate' which it thought was acceptable. So basically LIE. How are they going police it? As long as it's not leaking oily stuff they won't know, if it does it will just get left on the warehouse floor because the drivers won't want it in their van.
Colin
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Jul 13, 2020 13:28:07 GMT
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Actually you find that several of the couriers / parcel delivery companies wont transport vehicle parts - Vehicle parts are not listed has prohibited on the Royal Mail / Post Office listing www.postoffice.co.uk/dam/jcr:f06f4f90-ba0b-416b-af4c-a22aab0a40ce/Prohibited-and-restricted-items.pdfBut are listed has prohibited on the Parcel Force listing www.parcelforce.com/help-and-advice/sending/prohibitions-and-restrictionsAnd the Hermes site www.myhermes.co.uk/help/carry-guideDHL - List USED car parts has prohibited but then go on to state that they will accept them if all steps have been taken to nullify hazardous residues parcel.dhl.co.uk/what-you-can-and-cant-send/TNT list various car parts that are prohibited such has bonnets, bumpers, engines, windscreens, air bags & steering wheels but does not completely prohibit all vehicle parts direct.tnt.co.uk/company/prohibited-and-restricted-itemsAnd that's just a few of them - there are many other couriers / delivery companies out there - thing is to just use some common sense - the small parts I send out I purposefully don't label has 'vehicle parts' but has 'Assembly' or 'Component' It gets you questioning the motives / business model of the companies involved because they have different rules for Account / Business holders / users than that of the retail public - which why you receive automotive parts from business suppliers via a lot of the couriers yet you cant send anything vehicle parts wise with them personally Shiply appears take on most things - there are a load of freight forwarding companies out there too that specialise in single pallet loads for larger items such has engines etc - a quick web search brings them up But of course there is always this great place called Retro Rides 'Pony Express' forum.retro-rides.org/board/31/retro-rides-pony-express- A lot of good happens here providing you are realistic and not in that much of a rush - I've helped out on many occasions and only ever come across one complete idiot but don't let that put you off
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Last Edit: Jul 13, 2020 13:32:41 GMT by Deleted
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Jul 13, 2020 13:49:01 GMT
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Lying is obviously the easy way around it but can go pear shaped when your package/contents get damaged or lost and you try to make a claim.
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Phil H
Posted a lot
Posts: 1,448
Club RR Member Number: 133
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Jul 13, 2020 14:40:54 GMT
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I suspect it’s a “no” for Joe Public - I went to return something I’d received through Hermes but couldn’t as it was on the prohibited list. Went through a “returns” part of their website (vendor specific) and they magically will accept it.
Hermes haven’t accepted car parts for years - doesn’t stop them being sent and received however. Irony with a claim is if it’s for a lost parcel, how can they prove it wasn’t a “metal plate” (to use the terminology above”? If it’s damaged then that’s another matter - but when you’ve seen how parcels are sometimes treated you would package them to survive falling off a 3 storey building anyway.
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Last Edit: Jul 13, 2020 14:41:13 GMT by Phil H
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Jul 13, 2020 14:41:22 GMT
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It would be nice to know what the OP was actually trying to send before making judgement!
If it were a leaky litre of used oil then I'd understand ;->
I've sent close to 1k car related items mostly via Myhermes - no problems there. But then again, I don't send items containing liquids or items like airbags which is seen as trying to ship nuclear waste.
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Jul 13, 2020 14:53:07 GMT
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Intresting, i send quite a parcels for Capri boot gas struts, which ive had made the correct length/strength/ends for the Capri for my clubs. And ive obviously never told them they contain 'gas' But always put it down as a car part.
Ive sent around 400 units from my local post office of the same thing they know its a car part now and i just nod as usual when they ask "More car parts" Last one i sent was last weekend and no problem 4 units
If they question it after changes. Ill change contents to "metal rod"
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1973 MK1 2600 Capri - Located in Texas 1976 3.0S Capri - X-Pack long term Project 1978 2.0S Capri 1984 Transit County MK2 4x4 LWB 2.5DI 1985 2.8i Special Capri (v8 5.0L) 1986 2.8i Special Capri 1987 280 Turbo Technics Capri 1993 1.8TD P100 - Beater, parts collector 2008 BMW 320i Touring - Daily
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Jul 13, 2020 15:01:06 GMT
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I'm surprised people still use the post orifice!
Queues to get to the tills (especially around Xmas with some old dear queuing up for 1 hour just for a second class stamp), the places usually stink, staff with attitude, a curse word service at best with no tracking of the item (unlike eg. Myhermes) as their systems are still pre-millenium, and don't even get me started on what happens (or rather doesn't) if you have to make a claim because they've destroyed your parcel!
If they had a bucket of fcuks, they wouldn't give one if you have a problem with their 'service'!
I only use them when I have no other option, which is thankfully 1/50 or thereabouts.
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Jul 13, 2020 15:42:53 GMT
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Setting aside the obvious outcome, whereby people will just say it's a box of metal tubes or something, the PO think that at a time when they are facing increased competition from all sides, the best plan of action they can come up with is to turn away perfectly reasonable business?
Genius.
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Jul 13, 2020 15:56:57 GMT
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TNT list various car parts that are prohibited such has bonnets, bumpers, engines, windscreens, air bags & steering wheels but does not completely prohibit all vehicle parts Isn't that actually what Parcelforce and Hermes say also ? Parcelforce clarifies "Car Parts" as Car panels, doors, bonnets, bumpers Hermes clarifies "Vehicle parts" as Parts which are over our weight limit (15kg) or that are outside of our dimension limits. We also exclude any parts that contain liquids
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Jul 13, 2020 17:20:27 GMT
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All my business is sending car parts, new not second hand though and have had no such notification from the Post Office yet, Ebay automated posting is still using the Post Office, they are open most days till late and weekends so you can miss the pensioners!
Never had any problems using the postal system for anything up to 45cm X 35cm x 16cm and up to 2kg, still the best value as far as I'm concerned
Parcel Force actually asked me to open an account and had no problem me sending the parts they supposedly don't carry, another pal of mine only sends body panels/bumpers etc all with Parcel Force
I cant believe people still contemplate using Hermes, what a liability that lot are, Ok some of the drivers are good and do what they can but use the service at your own risk I say, this lot are also the only courier service to have lost various parcels of mine to the value of around £400
On the insurance thing for lost parcels as far as I'm aware only the sender can claim and you have to have a purchase invoice for the lost part/parts to prove the value
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Jul 13, 2020 18:44:54 GMT
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I sent a few items described as car part out at lunchtime today, nothing was mentioned when I said what they were.
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1988 Mercedes w124 superturbo diesel 508hp 1996 Mercedes s124 e300 diesel wagon 1990 BMW E30 V8 M60 powered! 1999 BMW E46 323ci project car
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Jul 13, 2020 18:54:20 GMT
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I run a motorcycle parts business 99% mail order. In the 22 yrs I’ve done it, I have sent out (as you can imagine) hundreds of thousands of parcels. Royal Mail have lost one, that’s right one solitary packet & even that might have been a dishonest customer, who knows. The RM is epic, fantastic service. No mention of not handling auto parts, it will not happen.
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vulgalour
Club Retro Rides Member
Posts: 7,077
Club RR Member Number: 146
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Jul 13, 2020 19:39:01 GMT
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Be aware as well that different post offices do seem to have different rules and those rules can sometimes vary between staff members. Best bet is if the item is listed as prohibited on the site, go with another courier. If it's not prohibited and you're not sure, ask them before you pack it.
Most 'inert' components are usually fine to send by Royal Mail, it's the 'active' stuff, things like engine components and motors, airbags, etc. These are the items likely to leak or go boom in transit which could damage other parcels so it's sensible for Royal Mail to protect what's being sent. Even with the best will in the world, any car part with fluids in can find a way to leak out of its packaging and nobody wants to have to handle a soggy bottom when trying to deliver parcels.
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