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Bauer media mag subscription Mercdan68
@forddan68
Club Retro Rides Member 68
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Anyone else recently bought a magazine subscription from Bauer media I’ve bought practical classics since I was in my early teens so that over 35 years now My mrs knows this and saw a great offer with a nice free valeting kit so decided that was my xmas present She paid up front and waited and waited them waited some more, my first issue turned up two weeks after it was In the shops And the said free gift she was informed was delayed and would arrive in February!! Still nothing, now I know this is a free offer but it drew my mrs in and then today we were told sorry there is no free gift they haven’t got any I’ve tonight cancelled the subscription and luckily got all her money back.....this I’ll add is the second time this has happened with these people I bought myself a subscription about ten years ago and never received there free offer, that time I just didn’t subscribe again That is until my mrs bought me it for Xmas As said I understand it’s a free gift but it shouldn’t be offered if they don’t have them Anyone else had the same problem?? And I know this maybe not In the RR remit so mods feel free to delete if it’s not acceptable Have some cool classics anyway   |
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Last Edit: Mar 3, 2020 19:14:41 GMT by Mercdan68
Fraud owners club member
1999 Jaguar s type
1993 ford escort
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I have had the subscription twice Dan and managed to get both gifts.same magazine. Done Lancashire life to for my mum. All OK. What a shame. Maybe hang fire until there is a good free gift again and try again. I always get pleasently surprised when I get in from work and it's arrived.
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If they are offering it as part of the sign-up, it's not really free at all and you should receive it. Sounds like a right shambles. My choice for a 'practical classic' would be one of these:  |
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Bauer media mag subscription Mercdan68
@forddan68
Club Retro Rides Member 68
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Yep a shambles indeed spoke to someone else at Bauer today .....no interest at all
I like the mag so I’ll carry on Getting it in the local shop
But no more subscriptions here
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Fraud owners club member
1999 Jaguar s type
1993 ford escort
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fogey
Posted a lot
Posts: 1,591
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I had the same with a subscription offer from Dennis Publishing (Auto Express) - they offered a car cleaning kit which I never got until I complained and then what they sent was an 'alternative'.
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Yes had exactly the same issue a few years back , only resolved as I had actually had contact with one of the writers thru work , so contacted personally and finally they admitted out of stock but the new offer was in mag so said send me that instead, still too much faff, they blamed everyone but themselves and to be honest getting a reply from a media and communication company was pretty dire.
Didnt renew nor have I taken any mag sub since.
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retired with too many projects!
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Bauer were absolutely fox-picture-ing useless when I took out a subscription. 1st copy: 2 weeks late with no real apology. 2nd copy: started on page 78. I emailed their customer services people and they simply sent a "standard" email. I cancelled the subscription and have bought my copies from the local Tesco since. It's put me off subscriptions in general. The service received was utterly atrocious. EDIT: I didn't even have the option of a free gift!!  |
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Last Edit: Mar 4, 2020 22:00:36 GMT by mrbounce
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IME Bauer media are only in it for the money, and the customer service can go to hell in a handcart
They also run some radio stations, I’ve tried contacting them with no response either
A local radio stations biggest name dj moved to Bauer, there was much noise about it because he was a bit of a local celebrity
Fast forward 2 years, he’s back at the same station!
Seems like they’re not much to work for either
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I have had a subscription for "Car Mechanics" for several years, at least 8. No problems at all, all turned up on time from the start. I even got a back-number recently for free (for October 2019) to replace a lost one, with just an email to Bauer Media. carmechanics@bauermedia.co.uk
A friend tried to get that back-number through Great Magazines, they are supposed to take care of subscriptions and back-numbers. Absolutely useless! No response for 4 weeks, even after calls almost every day, and still (from Feb this year) waiting for refund.
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Last Edit: Apr 5, 2020 9:29:23 GMT by bobdisk
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Bauer media mag subscription Mercdan68
@forddan68
Club Retro Rides Member 68
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We received an email asking if we wanted any other magazines from them
Not one apology or enquiry as to why we’ve cancelled
I’ll just carry on as I did getting practical classics from my local shop
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Fraud owners club member
1999 Jaguar s type
1993 ford escort
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