djefk
Part of things
Posts: 844
|
|
Aug 16, 2011 12:51:19 GMT
|
|
Hi all, some advice needed:
I bought a set of re-furbed BMW alloys from a chap off of Ebay (as in, made an offer and he sold out of auction). They were described as being 15" and from an E34 535i Sport. I paid £180.
I then had them shipped un-seen to my friend's garage business to be fitted, however the wheels have turned out to be Metric, not imperial (tyres are near impossible / ludicrously expensive to find). Therefore they are not what I want at all.
The seller was a really nice guy when I bought them over the phone (paid by paypal) - He was talking about meeting up at a show etc. so I had no worries about phoning him back and explaining the mistake. He was apologetic and promised to come back to me once he'd spoken with his father about it (I think he might have been selling them on behalf of his Dad). I just tried him but haven't had a call back yet.
My question is, how should I play this? When we spoke yesterday things were kept very pleasant but he did mumble something about "normally there'd be no refunds", although he could clearly see he was in the wrong for mis-selling these wheels and I don't think he wanted to suggest a course of action without thinking about it first. I do believe that he genuinely thought the wheels were imperial ones, so perhaps is guilty of not properly checking them over first.
I doubt he wants them back (the shipping was £75 on top of the £180 I paid anyway so doubt he wants to rack this up again), so what would be a fair compromise on this? Alloy wheels are worth £7 or 8 scrap each but these are near enough like brand new - Other option is find someone who wants to enter their car in for a concours event perhaps?
Thoughts?
|
| |
Last Edit: Aug 16, 2011 12:54:28 GMT by djefk
|
|
|
|
|
|
|
Aug 16, 2011 13:13:31 GMT
|
|
Too me,if he advertised them as 15",he's miss-sold them to you,whether unwhittingly or otherwise.if you've paid via paypal,set up a case with them straight away,they can go into his bank account to retrieve the money( various google searches should confirm this).
HOWEVER.
eBay won't be too impressed that you've traded outside of the auction and won't be a lot of help.
Try to resolve it amicably,as this is always the best option.I'd say that youll end up forefitting the postage for at least one way as IMO he only has your word there's an issue with the wheels right now.
|
| |
|
|
OUTRUN
Part of things
13...
Posts: 620
|
|
Aug 16, 2011 13:19:34 GMT
|
|
As long as you didn't send him a gift via Paypal then I would open up a dispute if he fails to get back to you. They don't need to know about eBay.
|
| |
I need your help to get back to the year 1985.
|
|
|
|
|
Aug 16, 2011 13:19:45 GMT
|
|
Ps your point about the tyres highlights the fact that sadly these wheels are completely worthless.I'd take a guess there's thousands of sets out there as the tyres were eye watering back in the 80's and 90's hence why you so often see them with other BMW alloys on them.
I know this from personal experience on an old 520i I had.
Piece of curse word that was!!!
|
| |
|
|
djefk
Part of things
Posts: 844
|
|
Aug 16, 2011 13:28:33 GMT
|
|
UPDATE: I just sent him this by text as he didn't pick up:
Hi J it’s David here, I left you a VM just now– I had a call from Dan (garage owner) as he doesn’t have a lot of space and needs to know what’s happening with these wheels. I know you didn’t intentionally mis-describe the wheels so lets get this resolved ASAP. Could you give me a call this evening or let me know when you can speak and I’ll call you? Thanks in advance :-)
Wil l give him until this evening and then will open a case on Paypal. It'll be interesting to see if that's needed however as he did sound a genuine enthusiast: I've mistakenly mis-sold things once or twice in times gone by but there's only one really honourable thing to do when this becomes apparent isn't there?
|
| |
|
|
|
|
|
Aug 16, 2011 13:50:03 GMT
|
|
Well written text there,I'm sure all will be ok,as you said I'm sure he didn't intentionally sell them as 15" instead of 385mm or whatever they were.
If he doesn't want them sent back you could always offer the scrap money for the wheels to him as a sign of fair play?
|
| |
|
|
djefk
Part of things
Posts: 844
|
|
Aug 16, 2011 14:04:00 GMT
|
|
Well yes but then correct me if I'm wrong but won't I have to pay to scrap the tyres ??
If not then yes without question. I'm happy to forfeit the shipping as it was my choice to buy them and have them shipped sight unseen.
|
| |
|
|
|
|
|
Aug 16, 2011 14:27:23 GMT
|
Think you'll have to put this down to experience  wouldn't contact ebay as deal out of auction are against their rules, only thing you can do is get their scap value but the scrappie wont want the tyres! |
| |
|
|
djefk
Part of things
Posts: 844
|
|
Aug 16, 2011 14:43:49 GMT
|
|
As above it's through Paypal so would open a case through them, not Ebay.
|
| |
Last Edit: Aug 16, 2011 14:45:15 GMT by djefk
|
|
Lawsy
Posted a lot
Posts: 2,615
|
|
Aug 16, 2011 15:06:43 GMT
|
|
paypal may ask for a ebay reference number, if so just say it was a private sale and don't mention ebay at all
good luck
|
| |
|
|
|
|
djefk
Part of things
Posts: 844
|
|
Aug 16, 2011 16:10:14 GMT
|
|
Right, thanks for the advice everyone - I've opened the Paypal case now rather than waiting as it says I should do so on the help > Disputes section of Paypal, plus I sent the above text several hours ago with no response....
I really hope this guy gives me the money back - The funds will now be frozen in his Paypal account - Paypal actually withdraws the money from his bank I believe and holds it in Escrow until the dispute is settled - I'm getting married in 3 weeks so this is definately NOT what I need!
|
| |
|
|
|
|
|
Aug 16, 2011 17:56:24 GMT
|
|
They don't withdraw from the account until the refund is given. His paypal will now sit in negative balance until he resolves it - unless the money was still in there, in which case it will be held 'in escrow', ie, by paypal.
As another matter, what were you thinking?! 535i sports used the same 15"s as every other model in the range, available on ebay from a quid upwards. Clean ones are all over the place. I've scrapped (literally) tons of them, unmarked and mint etc.
Also, metrics aren't completely useless - concours fans with an E24 or E23 may be interested.
And one more point - if you can't resolve it, and are stuck with them - it isn't the end of the world. I myself have two metrics with perfect tyres that I refuse to scrap, and I know of a few other breakers with the same mindset. So you can still pick up a metric tyre or two.
|
| |
|
|
djefk
Part of things
Posts: 844
|
|
Aug 16, 2011 20:25:42 GMT
|
|
Update: sadly it seems the seller is turning crook on me- he refused via paypal my request for a refund (hasn't replied to my calls, VM or text mind), plus offered me less than half instead with this comment:
16/08/2011 11:51 PDT - Seller: hi david unfortunately I wont be able to give a full refund as firstly you bought the wheels as seen in the pictures and secondly I mentioned that there is a no-refund policy on this item. I am happy to refund some of the money.
I paid £185 (not £180 as I previously stated) and he offered £85.
I've escalated to Paypal and asked them to make the final call on this:
16/08/2011 13:02 PDT - Buyer: The seller told me these items (car alloy wheels) were 15 imperial inches in diameter, however they are actually a very obselete metric (415mm) size for which tyres are no longer available. Consequently the items are not as described and are in fact worthless.I can provide evidence of communication from myself to the seller trying to resolve the situation, to which he did not respond to. Therefore the fact he is offering less than half my money back via Paypal combined with the fact that he will not take my calls or answer my text messages leads me to believe we will not resolve this by ourselves and I need to escalate this matter.Thanks,David
I don't want to come across to you guys like a whinge, so I'll let you know what Paypal decides and leave it there :-)
|
| |
Last Edit: Aug 16, 2011 20:28:36 GMT by djefk
|
|
topcat
Part of things
Posts: 289
|
|
Aug 16, 2011 21:40:04 GMT
|
|
I think the guys intentions are fairly irrelevant. You have been mis-sold wheels as a result of his ignorance. After all they are his wheels and you have only seen a picture! If they had been described as "BMW wheels I'm not exactly sure of the fitment' or 'I believe these may be 15" wheels but I'm not sure' it would be a different story.
|
| |
|
|
|
|
|
Aug 16, 2011 21:54:27 GMT
|
|
PayPal will decide in your favour I imagine. However, they will require you to return them using a signed for / trackable service at your expense IIRC. Once you provide the tracking details and seller gets them back they will issue refund normally.
|
| |
|
|
djefk
Part of things
Posts: 844
|
|
|
|
|
Hmm I suspect you're right, however that means I will have forked out £150 just in shipping charges which I doubt I'll be able to reclaim, right?
|
| |
|
|
iant
Part of things
Posts: 155
|
|
|
|
|
This is a sad tale. However, just because he charged you £75 for shipping doesnt mean it will cost as much for you to return them. I would get a quote from Paisley Freight, I think you will find it is much cheaper.
Good luck, hope you get things sorted!
|
| |
|
|
|
|
|
|
|
|
yeah paisley ship 4x wheels for around £27 , next day signed for
|
| |
91 golf g60, 89 golf 16v , 88 polo breadvan
|
|
djefk
Part of things
Posts: 844
|
|
|
|
|
Sweet! It was me that originally arranged shipping via parcel2go as they've always been cheapest for smaller items, wish I'd heard of Paisley at the time. Well hopefully if paypal do rule in my favour but ask me to return the items then that's a decent solution then.
|
| |
|
|
|
|
|
Aug 17, 2011 10:13:08 GMT
|
Paypal almost always rule in the buyers favor  One thing I don't understand, are the wheels metric or the tyres metric? Surely if the tyres are metric you could just change the tyres to something similar when they wear out? |
| |
1994 Mazda 323f 1.6i 16v GLX
|
|
|
|
wouldn't contact ebay as deal out of auction are against their rules, only thing you can do is get their scap value but the scrappie wont want the tyres!
