Paul
Posted a lot
Posts: 1,903
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Feb 10, 2019 15:35:45 GMT
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So my trusty 3/8 Halfords Pro ratchet has packed up, totally jammed, seized...I've unscrewed what I can unscrew but to no avail.
Now I know about the lifetime warranty etc. Etc. But I've no proof of purchase and I've done nothing to look after it - it's lived a hard life.
For circa £20 is there anything better?
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Feb 10, 2019 16:30:09 GMT
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iv snapped a 3/8 ths ratchet from halfords expert type they swapped it no quibble no receipt etc (didnt even buy it fro the wigan branch lol)
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merryck
Club Retro Rides Member
Posts: 477
Club RR Member Number: 9
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Feb 10, 2019 16:51:13 GMT
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I've taken bits back before and they've swapped them with no proof. It's not like there's someone selling knock-offs! Worth a shot.
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vitessetony
Club Retro Rides Member
Posts: 1,055
Club RR Member Number: 114
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Recommend me some ratchets plsvitessetony
@vitessetony
Club Retro Rides Member 114
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Feb 10, 2019 17:24:59 GMT
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As the others have said already I'd doubt Halfords wouldn't swap it. In a similar situation I bought a gerber multi tool about 15 years ago, I broke the blade on it last year being a bit of a bell and using it to try and lever something. I had no receipt but fired them an email. They sent me a new one out no issues. I'd just take it back if I were you, good luck.  |
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Feb 10, 2019 17:32:39 GMT
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As above, Halfords are pretty good on the swaps with no receipt. I've also bought a ratchet rebuild kit from them in the past.
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Paul
Posted a lot
Posts: 1,903
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Feb 10, 2019 18:23:57 GMT
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Alright, I'll do that...will keep you posted!
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Feb 12, 2019 19:16:46 GMT
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In general, depends on the staff, but I've been told before that the moving parts aren't covered,but they do a repair kit.
Just, er, don't assume that the repair kit is free and walk out of the shop with it, else you might get chased across the car park by a slightly cross employee. Hypothetically. Ahem.
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Feb 12, 2019 19:41:02 GMT
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In general, depends on the staff, but I've been told before that the moving parts aren't covered,but they do a repair kit. Just, er, don't assume that the repair kit is free and walk out of the shop with it, else you might get chased across the car park by a slightly cross employee. Hypothetically. Ahem. The moving parts weren't included but they changed it so now they are. Their excellent guarantee helped me make a decision to buy a tool chest and fill it with their tools when I decided it was time to treat myself last year. |
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Feb 12, 2019 19:46:37 GMT
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Didn't know that had changed. Might have to dig out my knackered ratchet...!
I do love their tools and chests*, my kit is over a decade old, seen a lot of action on rusted old German things, and is still going strong!
*the tool chests, not the staffs'. Mostly.
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Feb 12, 2019 20:50:59 GMT
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Yeah they cover the Ratchets too, replaced 3 or so of mine over the years without proof of purchase.
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Last Edit: Feb 12, 2019 20:51:53 GMT by chris1357
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Feb 13, 2019 14:09:49 GMT
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It does actually state on the halfords website you need no proof of purchase. We find them to be really good. our t50 torq has been swapped out 3 times now with no issue
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Its not broken, its resting!
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keyring
Part of things
Posts: 913
Club RR Member Number: 47
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Feb 17, 2019 20:31:57 GMT
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Following on from what others have said, a friend used to work for them, and they changed their terms&conditions a few years back and got told to replace items with no quibbles...
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Feb 17, 2019 20:59:34 GMT
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Following on from what others have said, a friend used to work for them, and they changed their terms&conditions a few years back and got told to replace items with no quibbles... ill have to get my dead ones out then abs take them in |
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Following on from what others have said, a friend used to work for them, and they changed their terms&conditions a few years back and got told to replace items with no quibbles... This is true but it was my understanding that ratchets were still not covered for the mechanisms, which is why they still stock repair kits for them. The reason the "no quibble" instruction came in was due to a receipt issue after they changed to thermal printers, where the receipt would actually go blank after as little as 3 months, or black out if exposed to constant heat (even having it in a trouser pocket for a couple of days was enough to make it go black). In saying that, recently the repair kits became obsolete and were sold off. So maybe it's all change. Would be interesting to know for sure. |
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Last ratchet I changed at Halfords was replaced no problem as the design had changed completely. Never had a problem with swapping any of their stuff, and have recommended it to all my students.
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1968 Cal Look Beetle - 2007cc motor - 14.45@93mph in full street trim
1970-ish Karmann Beetle cabriolet - project soon to be re-started.
1986 Scirocco - big plans, one day!
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Paul
Posted a lot
Posts: 1,903
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Mar 11, 2019 13:47:05 GMT
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Just a quick update...as you all suggested I walked into Halfords, gave them my broken ratchet and within 30 seconds had a fresh one off the shelf!
Lovely job :-)
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